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Question / Answer

Does Fromm offer a money back guarantee?

Fromm offers a satisfaction guarantee on any Fromm product purchased through an authorized retailer. If you are not satisfied with your purchase or your pet does not like the recipe, you can receive a full refund. Simply retain the itemized purchase receipt (credit card receipt not valid) and the UPC/Proof-of-purchase. If for any reason you are not 100% satisfied with your purchase, you can send both the itemized receipt and UPC along with your first and last name, phone number, and mailing address to us via US mail for a cash refund of your purchase price. 

Money Back Guarantee
Fromm Family Foods
PO Box 365
Mequon, WI 53092

Your retailer may also have an exchange or refund policy, so please inquire with them as well.

Please note: We strongly advise against purchasing Fromm products from unauthorized resellers. A full listing of independently-owned-and-operated authorized retailers is available here. If you find our product at a retailer not on this list, it may have been acquired through non-traditional means and as a result could be tampered with, expired, stored improperly, or counterfeit.

Fromm does not warranty product sold through unauthorized resellers, including mass merchants and auction sites.

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